dh999's Privacy Policy

1 Introduction & Scope

dh999 ("we", "our", or "platform") is a trusted online gaming service provider in Bangladesh. This Privacy Policy ("Policy") describes our practices, responsibilities, and commitments regarding the personal information of you — the registered or prospective user of dh999 ("you", "your").

This policy applies to our website dh999.bar, the mobile version, and all services on the platform. By using our services, you are considered to have given your consent to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us.

2 Information We Collect

dh999 collects only the information necessary to provide its services. We may collect the following types of information:

2.1 Registration & Identity Information

• Full name and username
• Date of birth (for age verification purposes)
• Email address
• Mobile number
• Password (stored in encrypted form, never readable directly)

2.2 Financial Transaction Information

• Mobile banking numbers (bKash, Nagad, Rocket)
• Deposit and withdrawal history
• Transaction amounts and timestamps

We do not collect any credit or debit card details, bank account numbers, or other direct financial information. All financial transactions are handled through trusted mobile payment gateways.

2.3 Usage & Technical Information

• IP address and geographic location (at country or region level)
• Browser type and version
• Device type and operating system
• Cookie and session data
• Page views, clicks, and time spent on the site
• Gaming history, bets, and result logs

2.4 Communication Information

• Live chat conversations
• Email correspondence content
• Customer service complaints and requests

3 How We Collect Information

dh999 collects your information in the following ways:

• Directly from you: Information you provide yourself when filling out registration forms, updating your account, or getting in touch with us.
• Automatically: When you use our platform, information is collected through cookies, log files, and tracking technologies.
• Through third parties: Information required for security and verification from payment partners (bKash, Nagad, Rocket) and fraud-prevention service providers.

4 How We Use Your Information

We use the information we collect for the following purposes:

4.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Awarding VIP tiers and rewards

4.2 Security & Compliance

• Identity verification and age confirmation
• Prevention of fraud and money laundering
• Blocking unauthorized access to accounts
• Ensuring responsible gaming

4.3 Customer Service

• Responding to support requests
• Providing assistance via live chat and email
• Resolving account-related issues

4.4 Platform Improvement

• Analyzing and improving the user experience
• Testing new features and games
• Identifying and resolving technical issues

4.5 Communications

• Sending important account-related notifications
• Security alerts and transaction confirmations
• Sending promotional messages with your consent

5 Cookie Policy

dh999 uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help recognize you on future visits.

5.1 Types of Cookies We Use

• Essential cookies: Required to maintain login sessions and deliver basic services. These cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytical cookies: Used to understand how the platform is used. These are not personally identifiable.
• Security cookies: Used to detect and prevent fraud.

You can manage cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the service.

6 Data Disclosure & Third Parties

dh999 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Partners

Only the necessary transaction information is shared with partners such as bKash, Nagad, and Rocket for payment processing. These partners operate in accordance with our guidelines and privacy standards.

6.2 Game Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — may use limited technical data (such as session IDs) as needed to operate games. They do not have access to your personal identity information.

6.3 Legal Obligations

Required information may be provided in response to legal directives, court orders, or legitimate requests from authorities. In such cases, we always follow a policy of sharing only the minimum necessary information.

6.4 Fraud Prevention

Risk-analysis data may be shared with fraud-prevention services to ensure the security of the platform.

7 Data Security Measures

dh999 has implemented industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption.
• Password Hashing: Passwords are stored using industry-standard hashing algorithms; no staff member can read a password directly.
• Access Controls: Only authorized staff can access specific data, and only as needed for their specific role.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Backups: Data is backed up in a secure, encrypted state.
• Staff Training: All our staff are trained in privacy and data protection.

No method on the internet is 100% secure. However, we make every effort to protect your information. If a security incident occurs, we will notify you promptly.

8 Data Retention Period

dh999 retains your information only for as long as it is necessary or legally required:

• Active accounts: All relevant information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial transaction and identity information may be retained for a specified period in accordance with legal and regulatory requirements.
• Unnecessary data: Data that is no longer needed is deleted in a secure manner.

9 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request corrections if any of your information is inaccurate.
• Right to deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
• Right to restrict processing: You may request that we stop using your information for specific purposes.
• Withdraw from promotional communications: You may opt out of promotional emails or messages at any time.
• Lodge a complaint: If you have a complaint about our privacy practices, let us know directly.

10 Children's Privacy

dh999's services are for individuals aged 21 or older only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please contact us directly.

11 Policy Changes

dh999 may update this privacy policy from time to time. For any significant changes, we will notify you by email or through a notice on the platform.

If you continue using the platform after a revised policy has been published, you are considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

The date of the last change to this policy is noted in the "Last Updated" section at the top of the page.

12 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. dh999's privacy team is available 24 hours a day, 7 days a week: